Frequently Asked Questions

Last updated: 12 June 2026

Where do you deliver?

We currently deliver to addresses within the United Kingdom.

Some remote areas, islands or restricted postcodes may require additional delivery time. We will contact you if we are unable to deliver to your address.

How long does delivery take?

Orders are normally processed within 1–2 business days.

After dispatch, delivery usually takes 3–5 business days.

Business days are Monday to Friday, excluding weekends and UK public holidays.

How can I track my order?

Once your order has been dispatched, we will send tracking information to the email address used at checkout, where tracking is available.

Tracking details may take up to 24 hours to update after the courier receives the order.

Can I change my delivery address?

Contact us as soon as possible if you need to change your delivery address.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Can I cancel my order?

You may request cancellation before dispatch by contacting us as soon as possible.

If the order has already been dispatched, you may need to receive it and follow our return procedure.

For most eligible online orders, you may also cancel within 14 days after delivery.

What is your return period?

You may request a return within 14 days of receiving an eligible order.

After notifying us, the order must be returned within a further 14 days.

Please contact us before sending anything back so we can provide the correct return instructions.

Who pays for return shipping?

For change-of-mind returns, the customer is normally responsible for return shipping costs.

If an order is faulty, damaged, incorrect or not as described, we will cover reasonable return costs or provide an appropriate return method.

When will I receive my refund?

We aim to process approved refunds within 3–5 business days after receiving and inspecting the returned order.

Refunds are issued to the original payment method. Your bank or payment provider may take additional time to display the funds.

What should I do if my order arrives damaged or incorrect?

Contact us promptly and provide:

• Your order number.

• A description of the issue.

• Clear photographs or videos.

• Photographs of the packaging and shipping label where relevant.

Please keep the order and packaging until we have reviewed the issue.

What payment methods do you accept?

We accept the secure payment methods displayed during checkout.

Available options may include major debit cards, credit cards and other payment methods supported by our payment processor.

What currency do you use?

All prices and payments are processed in British pounds sterling (GBP).

Is payment secure?

Payments are processed through secure third-party payment providers.

We do not normally collect or store complete debit or credit card details on our own systems.

Why was my payment declined?

Payments may be declined because of:

• Incorrect billing or card information.

• Insufficient funds.

• Bank security checks.

• Online payment restrictions.

• An expired or unsupported card.

Please check your details or contact your bank or payment provider for assistance.

Can I return an item that has been used?

You may inspect an order as you would in a physical shop.

We may reduce the refund if the item has been used, damaged or handled beyond what is reasonably necessary to inspect it.

Do you offer exchanges?

We do not offer automatic exchanges.

You can return an eligible order and place a new order separately. Faulty or incorrect orders may be replaced where appropriate and subject to availability.

How can I contact you?

HCO Furniture
Email: contact@hcofurniture.co.uk
Phone: +44 7466 027817
Address: 37 Carnanton Road, London, England, E17 4DB
Website: Hcofurniture.co.uk